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Client Services Associate

Join our growing team! PsiGenex is a premier laboratory that brings together industry leading expertise with state-of-the-art technologies to provide unparalleled precision testing. We aim to empower patients with reliable and fast results throughout all stages of life.

Position Summary:

We are looking for an experienced client services representative to join our Woodcliff Lake, NJ location. The ideal candidate is well rounded, experienced, engaged, dynamic, creative, and motivated to grow with the company.


  • Act as the point of contact between the laboratory and clients
  • Assist in all administrative functions of the laboratory
  • Undertake the tasks of receiving calls, routing correspondence, and scheduling specimen pickup
  • Handle client and laboratory requests and queries appropriately
  • Accession daily samples
  • Arrange meetings and appointments and provide meeting notes
  • Produce reports, presentations, and briefs
  • Assist with writing and implementing standard operating procedures
  • Develop and carry out an efficient documentation and filing system

Job requirements and qualifications:

  • 2+ years of experience working in client services
  • Full comprehension of office management systems and procedures
  • Excellent organizational and time-management skills
  • Outstanding oral and written communication competencies
  • Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude are essential
  • Discretion and confidentiality


  • Competitive starting base salary based on years of experience
  • Excellent compensation package aligned with execution of established goals
  • 401K Plan & Match
  • Medical / Dental / Vision coverage